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RICARDO CONSTRUCTIONS PVT. LTD. versus RAVI KUCKIAN & OTHERS

Citation: [2024] 9 S.C.R. 638 · Decided: 06-09-2024 · Supreme Court of India · Bench: J.K. MAHESHWARI · Disposal: Appeal(s) allowed

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Judgment (excerpt)

[2024] 9 S.C.R. 638 : 2024 INSC 715
Ricardo Constructions Pvt. Ltd. 
v. 
Ravi Kuckian & Others
(Civil Appeal No. 9958 of 2024)
06 September 2024
[J.K. Maheshwari and Rajesh Bindal,* JJ.]
Issue for Consideration
Matter pertains to foreclosing of the right of the opposite 
party- appellant to file written statement.
Headnotes†
Consumer Protection Act, 2019 – Procedure on admission of 
complaint – Foreclosing of the right to file written statement – 
Effect – On facts, in a complaint, National Commission 
foreclosed the right of the appellant to file written statement and 
complainants given six weeks to file affidavit of evidence and 
the matter directed to be listed after five months – Challenge to:
Held: Not a case where along with the notice, copy of the complaint 
was accompanied – Thus, it may be too harsh to foreclose anyone’s 
right to file written statement merely on conjectures and surmises – 
Case of the appellant was that the copy of the complaint was not 
served upon him – Commission had put onus on the appellant 
to have not made any attempt to get the copy of the complaint – 
However, the Commission merely recorded in its previous order 
that the notice was accepted by the counsel for the appellant in 
Court and was granted time to file the vakalatnama and written 
statement, however, it did not record that copy of the complaint 
was supplied by the counsel for the complainants to the counsel 
for the appellant – Any such observation by the Commission in its 
order would have clinched the issue – Impugned order passed by 
the Commission insofar it foreclosed the right of the appellant to 
file written statement set aside – Appellant permitted to file written 
statement on or before 14.10.2024 – Complainants allowed to file 
replication, if any, by 06.11.2024 and affidavit of evidence on or before 
09.12.2024 – Matter to remain fixed on 09.01.2025 – Appellant to file 
written statement subject to payment of costs of ₹1,00,000/- each 
to complainants – Consumer Protection Act, 1986. [Paras 10, 11]
* Author
[2024] 9 S.C.R. 
639
Ricardo Constructions Pvt. Ltd. v. Ravi Kuckian & Others
Case Law Cited
New India Assurance Company Limited v. Hilli Multipurpose Cold 
Storage Private Limited [2020] 5 SCR 429 : (2020) 5 SCC 757 : 
2020 INSC 274 – referred to.
List of Acts
Consumer Protection Act, 2019; Consumer Protection Act, 1986.
List of Keywords
Foreclosing of the right to file written statement; Affidavit of evidence; 
Copy of the complaint not served; Grant of time to file vakalatnama 
and written statement; Conjectures and surmises; Costs.
Case Arising From
CIVIL APPELLATE JURISDICTION: Civil Appeal No. 9958 of 2024
From the Judgment and Order dated 19.07.2024 of the National 
Consumer Disputes Redressal Commission, New Delhi in 
Consumer Complaint No. 5 of 2024
Appearances for Parties
Dhruv Mehta, Sr. Adv., Pranjit Bhattacharya, Vaibhav Niti,  
Ms. Sonam Mhatre, Ms. Raj Sarit Khare, Advs. for the Appellant.
Aditya Parolia, Piyush Singh, Akshay Srivastava, Alankrit Bhatnagar, 
Suryansh Vashisth, Anshul Gupta, Advs. for the Respondents.
Judgment / Order of the Supreme Court
Order
Rajesh Bindal, J.
1.	
The present appeal has been filed against the order1 dated 19.07.2024 
passed by the National Consumer Disputes Redressal Commission,2 
New Delhi in a complaint filed by respondent Nos.1 to 31 whereby 
the right of the appellant to file written statement was foreclosed. The 
1	
Consumer Complaint No.5 of 2024
2	
For short, ‘The Commission’
640
[2024] 9 S.C.R.
Digital Supreme Court Reports
complainants were given six weeks time to file affidavit of evidence 
and the matter was directed to be listed on 09.01.2025. 
2.	
Learned counsel for the appellant submitted that time as provided in 
law, was not granted to file the written statement. Hence, the impugned 
order of the Commission may be set aside and the appellant may 
be given an opportunity to file written statement. 
3.	
The order passed by the Commission on 06.02.2024 suggests that 
the counsel, who had appeared on behalf of the appellant was 
granted time to file vakalatnama. Notice was directed to be issued 
to the Opposite Party No.2 in the complaint and 30 days’ time was 
granted to the appellant to file its written statement, whereafter 
the complainants could file rejoinder and the matter was fixed on 
19.07.2024 for the next hearing. As the appellant could not file the 
written statement within the time granted by the Commission, the 
right to file 

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