M/S. SONELL CLOCKS AND GIFTS LTD. versus THE NEW INDIA ASSURANCE CO. LTD.
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A B C D E F G H 35 M/S. SONELL CLOCKS AND GIFTS LTD. v. THE NEW INDIA ASSURANCE CO. LTD. (Civil Appeal Nos.1217-1218 of 2017) AUGUST 21, 2018 [DIPAK MISRA, CJI, A. M. KHANWILKAR AND DR. D. Y. CHANDRACHUD, JJ.] Consumer Protection Act, 1986 – Insurance policy – Breach of – Claim for compensation – On facts, appellant took insurance policy in respect of its building, plant and machinery – Damage to appellant’s machinery and raw materials lying in the factory on account of floods – Delay in intimation of loss to the insurer – Thereafter, appointment of surveyor by insurer to assess the loss caused due to flood in the premises – Surveyor’s report – On basis thereof, rejection of appellant’s claim by insurer, on the ground that neither the intimation of loss had been given to it nor the requisite particulars of loss conveyed within the stipulated period – On appeal, held: Appointment of a surveyor by the insurer after receipt of intimation of the loss from the appellant, cannot be construed to be a case of waiver on the part of the insurer of the condition relating to delay stipulated in the conditions of the policy – Thus, the Commission rightly held that the insurer had not waived the condition relating to delay stipulated in the general conditions of the policy, by appointing a surveyor. Dismissing the appeals, the Court HELD: 1.1 Waiver is an intentional relinquishment of a right. It must involve conscious abandonment of an existing legal right, advantage, benefit, claim or privilege, which except for such a waiver, a party could have enjoyed. It is an agreement not to assert a right. To invoke the principle of waiver, the person who is said to have waived must be fully informed as to his rights and with full knowledge about the same, he intentionally abandons them. There must be a specific plea of waiver, much less of abandonment of a right by the opposite party. [Para 12] [43-C-D] [2018] 10 S.C.R. 35 35 A B C D E F G H 36 SUPREME COURT REPORTS [2018] 10 S.C.R. 1.2 In the instant case, it is common ground that the letter of repudiation elucidates that the claim of the appellant was rejected on the ground that neither the intimation of the loss had been given to it immediately after the loss nor were the requisite particulars of the loss conveyed within stipulated period and there was breach of terms and conditions of Clause 6 of the general conditions of the policy. Additionally, the surveyor report predicates that it was very difficult to estimate the damages for the reasons mentioned therein and that the claim of the appellant was not payable on account of breach of Clause 6 of the general conditions of the policy. That recommendation commended to the respondent. It has been so incorporated in the letter of repudiation. [Para 17] [46-B-D] 1.3 The expression “duration” is of some significance which is reflective of the existence or otherwise of the policy itself. In the present case, there is no dispute about the subsistence of the policy but is one of violation of condition No.6 of the policy. Furthermore, in the present case the controversy will have to be answered on the basis of Standard Fire and Special Perils Policy relatable to condition No.6 obligating the insured to give forthwith intimation of the loss to the insurer. The proviso to condition No.6 of the subject policy has a negative covenant. The fulfillment of the stipulation in Clause 6 of the general conditions of the policy is the sine qua non to maintain a valid claim under the policy. [Para 19, 20] [47-A-B, D] 1.4 The dictum in Galada’s case is in the context of the facts of that case and does not lay down that on the appointment of a surveyor, per se, the insurer is estopped from raising a plea of violation of the condition warranting a repudiation of the claim. The factum of waiver has to be gathered from the totality of the obtaining circumstances. [Para 21][47-E] 1.5 No explanation was offered for such a long gap of around 3 months 25 days, muchless plausible and satisfactory explanation. The stipulation in condition No.6 of the policy to forthwith give notice to the insurer is to facilitate the insurer to make a meaningful investigation into the cause of damage and nature of loss, if any. [Para 22] [47-G] A B C D E F G H 37 1.6 By virtue of the regulations, it is mandatory to appoint a surveyor on receipt of intimation about the loss; and the surveyor so appointed has to discharge his responsibilities and duties specified in the regul
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